Thank you for your message.
We received your request. Apparently, you might have misunderstood what we do and what we guarantee.
That is the purpose of having an Agreement and why we provided it to you in the first place. This is what the Agreement says:
1) You choose the guaranteed amount.
2) You send us the appropriate referral fee.
3) We supply the referrals to you. We are not a lender and do not issue funding, that is why we charge a referral fee and provide referrals. This was made very clear in your Agreement.
4) You read our Instructions on the referrals page and then apply to the referrals directly. Everything is explained in your Instructions; just in case you run into any issues.
5) If you are approved for the full amount that you asked for, then everyone is happy.
6) If you are not approved for the full amount that you asked for, you may be entitled to a partial or full refund, depending on the actual amount that you were approved for, after applying with all referrals.
7) If for any reason the full Guaranteed Approval Amount is not reached after all options have been exhausted, then Company will refund the referral fee to the Customer based on the actual approval amount received by Customer collectively from the referrals, subject to the fee schedule and the Terms of Service as indicated on the Company’s website, PLACguarantee.com. Total approval amount includes approval amounts for any and all extensions of credit.
8) If you wish to apply for a refund, then you need to supply us with documentation of all approvals and all denials from all 20 referrals that we provided to you, with some exceptions as explained in detail in the Terms of Service Stipulations.
9) Documentation must be complete and must be mailed to the refund department at the following address:
PLAC GUAR
Refund Department
1070 Middle Country Road – STE 201
Selden, NY 11784
10) It might not be necessary to apply with all the referrals, in certain cases. See Stipulations link below. The Stipulations also dictate what is considered acceptable and unacceptable documentation and explains every possible issue and how to handle it.
11) If you wish to apply for a refund then please follow proper procedures as you agreed upon in the Agreement and Terms of Service.
12) Full Terms of Service link is here: https://placguarantee.com/termsofservice/
13) Agreement: https://placguarantee.com/termsagree/
From the Terms of Service:
14) Stipulations: https://placguarantee.com/TCStip
15) Refund Procedures: https://placguarantee.com/TOS-RefundProcedures/
16) Venue and Limitation of Liability: https://placguarantee.com/TOS-VenueLOL/
17) Explanation and Terms of Paid Referral Services: https://placguarantee.com/TOS-ExplTerms/
Respectfully,
John Latham
PLAC Guarantee